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SHIPPING & RETURNS

SHIPPING & RETURNS

YOU’VE GOT QUESTIONS, WE’VE GOT ANSWERS:

SHIPPING CONDITIONS

We deliver to addresses in the 50 United States and Puerto Rico. We do not ship to Canada, South America or the US Virgin Islands. We do not ship to Armed Forces. We apologize for any inconvenience.

Shipping to the 48 continental US states is a standard flat rate of $5.99. Receive free standard shipping to the continental United States when you spend $75 or more (excl. sales tax). Shipping to Hawaii, Alaska and Puerto Rico is a flat rate of $30 on all orders.

We offer standard shipping rate which takes 2-6 business days from order receipt to delivery. Your order will ship from our U.S. West Coast warehouse.

HOW DO I CANCEL MY ORDER?

If you'd like to cancel or change your order, please call (877) 926-6526 or email us at customercare.us@greenpan.com as soon as possible. We'll do everything we can to accommodate your request, but please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process, which is typically the same day your order is placed. Please refer to our returns policy for information on returning items you have ordered.

Please note:  If you cancel an order that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

HOW DO I RETURN THE PRODUCT TO YOU?

Consumers may return their unused products within 60 days after receiving. We kindly accept returns for product that is unused and in original packaging. The shipping cost of returning unwanted purchases to GreenPan is the responsibility of the consumer. To return an item, please contact us at customercare.us@greenpan.com for further instructions.

If any defect is identified by our Consumer Services department, we will replace your pan with something of equal or greater value. Refunds are not applicable.

WE LOVE HEARING FROM YOU:
  • Our Customer Service Telephone Number: (877) 926-6526
    (Line open Mon-Fri 9:00am – 7:00pm EST, voicemail available outside of these times)
  • Email address: customercare.us@greenpan.com

Before contacting us, please have your order number ready. When sending us an email, please include your order number, name and contact details. Your order number can be found in your order confirmation email, order history by logging into your account and on the receipt that arrived with your products.