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Warranty

GREENPAN LIMITED WARRANTY

Cookware

LIMITED WARRANTY

We are pleased to offer a limited warranty (the “warranty”) on all GreenPan Cookware to the consumer who originally purchased the product (“you”). This document can be found online at www.greenpan.us/warranty.

What does the warranty cover?
The warranty covers defects in materials and workmanship in your GreenPan Cookware(the “product”) for the warranty periods defined below.

What does the warranty not cover?
The warranty does not cover any damage due to (a) use of the product not for regular household purposes or other misuse; (b) abuse; (c) failure to follow product instructions; (d) normal wear and tear; (e) modifications; (f) loss or damage in transit; or (g) accidents or other actions beyond our reasonable control.

How long does the warranty last
The warranty period for the product’s Thermolon ceramic non-stick coating is limited to two (2) years from the date of your purchase. For all other warranty claims unrelated to the product’s Thermolon ceramic non-stick coating, the warranty period starts from the date of your purchase and lasts until the end of your lifetime(as applicable, the “warranty periods”).

What are your warranty remedies?
If the product has a defect during the applicable warranty period we will, in our sole discretion, either repair or replace the product.

How do you exercise your rights under the warranty?
Please contact our Customer Service Department at (877) 926-6526 or by e-mail at customercare.us@greenpan.com. As used in this warranty, “we” or “our” refers to The Cookware Company (USA), LLC.

Limitation of liability

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the preceding limitation may not apply to you. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. WE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL,OR PUNITIVE DAMAGES OR LOSSES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Cutlery

LIMITED LIFETIME WARRANTY

We are pleased to offer a limited lifetime warranty(the “warranty”) on all GreenPan Cookware Cutlery to the consumer who originally purchased the product (“you”). This document can be found online at greenpan.us/warranty.

What does the warranty cover? The warranty covers defects in materials and workmanship in your GreenPan Cutlery (the “product”) for the warranty period defined below.

What does the warranty not cover?
The warranty does not cover any damage due to (a) use of the product not for regular household purposes or other misuse; (b) abuse; (c) failure to follow product instructions; (d) normal wear and tear; (e) modifications; (f) loss or damage in transit; or (g) accidents or other actions beyond our reasonable control.

How long does the warranty last?
The warranty starts from the date of your purchase and lasts until the end of your lifetime (the “warranty period”).

What are your warranty remedies?
If the product has a defect during the warranty period we will, in our sole discretion, either repair or replace the product.

How do you exercise your rights under the warranty?
Please contact our Customer Service Department at (877) 926-6526 or by e-mail at customercare.us@greenpan.com. As used in this warranty, “we” or “our” refers to The Cookware Company (USA), LLC.

Limitation of liability

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the preceding limitation may not apply to you .OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. WE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL,OR PUNITIVE DAMAGES OR LOSSES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Electrics

LIMITED WARRANTY

We are pleased to offer a limited warranty (the “warranty”) on all GreenPan electronic products to the consumer who originally purchased the product (“you”). This document can be found online at www.greenpan.us/warranty.

What does the warranty cover?
The warranty covers defects in materials and workmanship in your GreenPan electronic product (the “product”) for the warranty period defined below.

What does the warranty not cover?
The warranty does not cover any damage due to (a) use of the product not for regular household purposes or other misuse; (b) abuse; (c) failure to follow product instructions; (d) normal wear and tear; (e) modifications; (f) loss or damage in transit; or (g) accidents or other actions beyond our reasonable control.

How long does the warranty last
The warranty starts on the date of your purchase and lasts for three (3) years (the “warranty period”).


What are your warranty remedies?
If the product has a defect during the warranty period we will, in our sole discretion, either repair or replace the product.

How do you exercise your rights under the warranty?
Please contact our Customer Service Department at (877) 926-6526 or by e-mail at customercare.us@greenpan.com. As used in this warranty, “we” or “our” refers to The Cookware Company (USA), LLC.

Limitation of liability

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the preceding limitation may not apply to you. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. WE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL,OR PUNITIVE DAMAGES OR LOSSES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Accessories

The Cookware Company (USA), LLC

LIMITED LIFETIME WARRANTY AND ARBITRATION AGREEMENT

The Cookware Company (USA), LLC (“CWC”) offers all CWC utensils and accessories (the “CWC Accessories”) solely on the terms and conditions set forth in this Limited Lifetime Warranty and Arbitration Agreement. This document can be found online at [www.greenpan/warranty.us].You should review this Limited [Lifetime] Warranty and Arbitration Agreement carefully before purchasing any CWC Accessories.

LIMITED LIFETIME WARRANTY

What does the warranty cover? The warranty covers defects in materials and workmanship in your CWC Accessory (the “product”) for the warranty period defined below.

What does the warranty not cover? The warranty does not cover any damage due to (a) use of the product not for regular household purposes or other misuse; (b) abuse; (c) failure to follow product instructions; (d) normal wear and tear; (e) modifications; (f) loss or damage in transit; or (g) accidents or other actions beyond our reasonable control.

How long does the warranty last? The warranty starts on the date of your purchase and lasts until the end of your lifetime. (the “warranty period”).

What are your warranty remedies? If the product has a defect during the warranty period, CWC will, in its sole discretion, either repair or replace the product.

How do you exercise your rights under the limited warranty? Please contact our Customer Service Department at (877) 926-6526 or by e-mail at customercare.us@greenpan.com. As used in this warranty, “we” or “our” refers to The Cookware Company (USA), LLC.

Limitation of liability

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND CWC’S ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the preceding limitation may not apply to you.

CWC’S LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THEDEFECTIVE PRODUCT. CWC WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

How does state law apply? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

ARBITRATION AGREEMENT

BY PURCHASING A CWC ACCESSORY, YOU AND CWC ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE AJURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND CWC ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 14. (The AAA Rules are available atadr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section. CWC will be responsible for the AAA filing fee of any such proceeding.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or these Terms are void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

If you prevail on any claim that affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. You may elect to pursue your claim in small claims court rather than arbitration, if you provide CWC with written notice of your intention to do so within 60 days of your purchase. The small claims court proceeding will be limited solely to your individual dispute or controversy.

You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR CWC WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of are presentative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

This Limited Lifetime Warranty and Arbitration Agreement, and all matters arising from or relating to these terms, are governed and construed in accordance with the internal laws of the state of New York.